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Issue
The interface cable connection has a problem. (The printer does not detect the interface cable connection.)
Cause and solution
The interface cable is not connected properly.
Make sure that the printer is connected to the print server, and the print server is connected to the client computer by the interface cable properly. [Connecting the Printer and Computer]
Cause and solution
An inappropriate USB cable is being used.
Use a USB cable with the following symbol.
Caution
The USB interfaces appropriate for this printer are as follows. For more details, contact your local authorized Canon dealer.
- Hi-Speed USB
- USB (USB1.1 equivalent)