Business Product Relocations

We will provide you with a detailed quote outlining all fees prior to the relocation. Costs will vary subject to your requirements but will include labour and transport. Other potential charges that may apply include service (if device disassembly and/or re-installation is required), network installation, site inspections, specialist delivery equipment and software reconfiguration. Any third party costs, site specific delays, may also attract a surcharge. Futile pickup or deliveries will also be subject to the costs outlined in your quote. Additional charges will also be applicable if the information provided did not match the site location.

Transportation charges cover the co-ordination and physical relocation of your Canon device. This is often all that is required, but if your machine requires disassembly and/or re-installation by a Canon technician, a service charge will apply and will be outlined in your quote.

Relocation of Canon devices is generally not included in our standard SMAs. Please contact your Canon Account Manager for further information about your SMA if required.

Carrier charges are based on location, model and the accessories attached to the mainframe of your device. Other factors that may also impact the overall costs, include complex access to your site (i.e. stairs), the date and time of your relocation and transportation requirements.

We place the utmost value on the safety of our staff, providers and customers and as such require a mandatory safety check of your new site before relocation. This is to ensure that all OH&S requirements of your space are met.

We prefer to arrange the relocation for you in order to conduct all safety checks and ensure that all records are updated appropriately. You can choose to move your Canon device yourself, however, if you have a service maintenance agreement (SMA) with us then it will become void until a Canon Service Technician conducts a check of your device at your new site. This will attract a service charge that covers labour and any parts. If you have already relocated a Canon device yourself and not yet notified us, please contact our Contracts Team on 0800 222 666. We will update all your records and arrange a service of your device (fees will apply).

Generally, we don’t store devices, but this service can be arranged directly with your Canon Account Manager for a storage fee.

We require a window of five business days to schedule in all aspects of your device relocation. This includes arranging a site inspection by a Canon technician and booking a carrier for transportation.

Your quote from the relocations team will be valid for 10 days. Upon your approval of the quote, we’ll coordinate the relocation and advise you of next steps.