Issue
Caution
Caution
Cause and solution
Paper Is Jammed in the Paper Output Slot or the Rear Tray
Remove the paper following the procedure below.
1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
Caution
Cause and solution
2. Reload the paper, and press the OK button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Caution
-⋗ [ Loading Paper ]
Cause and solution
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
In other cases:
Make sure of the following:
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
Cause and solution
Document Jams in the ADF
Caution
- The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Cause and solution
If the Stop button is pressed while the machine is scanning the document:
If you press the Stop button during scanning, Close the feeder cover [OK] -⋗Eject the document appears on the LCD. Press the OK button so that the remaining document is automatically fed out.
Cause and solution
Removing the jammed document from the Document Tray:
Remove the document following the procedure below.
Cause and solution
1. If printing is in progress, press the Stop button.
Cause and solution
2. Turn off the machine.
Cause and solution
3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
Cause and solution
4. Pull out the jammed document from the ADF.
Cause and solution
5. Close the Document Feeder Cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Caution
Cause and solution
Removing the jammed document from the Document Output Slot:
If the document is jammed in the Document Output Slot, close the Document Tray as shown in the figure below and pull out the document.
Cause and solution
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.