Issue
You cannot receive faxes.
Machine does not switch automatically between telephone and fax calls.
You cannot receive faxes and an error report is printed.
Cause and solution
If you cannot receive faxes, check the following.
Cause and solution
Is a Telephone Line Set Correctly?
Make sure the line is connected properly. (See Connecting the Telephone Line.)
Cause and solution
Is the Machine Set to Receive or Switch Telephone and Fax Automatically?
Make sure that the <RX Mode> is set to <Auto>, <Fax/Tel (Auto Switch)>, <Answering Machine>, or <Net Switch>. If you have set <Answering Machine>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See Receiving Faxes.)
Cause and solution
Free space in memory may be running low.
⋖Menu⋗ ⋖Function Settings⋗
⋖Receive/Forward⋗
⋖Common Settings⋗
⋖Set Fax/I-Fax Inbox⋗
⋖Fax Memory Lock Settings⋗
Select ⋖Off⋗ in ⋖Use Memory Lock⋗
⋖Apply⋗
Cause and solution
Has an Error Occured During Reception?
Cause and solution
Is Paper Loaded in the Paper Drawer?
Make sure paper is loaded in the paper drawer. (See Loading Paper in the Paper Drawer.)
Cause and solution
Is a Fax Received Using an Optical Fiber Line?
When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical fiber line or IP phone.