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EOS 5D Mark III Support
FAQ and troubleshooting

Uninstalling (Deleting) and Reinstalling EOS Utility Ver.3.x (Windows 8.1)

Content Id: 8202789900


Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then reinstall the software.

Caution

Please exit any open applications before uninstalling EOS Utility Ver. 3.x.

Uninstalling (Deleting) EOS Utility Ver.3.x

1. Click [Uninstall a program*] in the [Control Panel].

*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].

2.　Select [Canon Utilities EOS Utility 3], and click [Uninstall/Change].

3. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [EOS Utility 3].

4. If the following message is displayed, click [Ignore].

5. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the procedure for uninstalling EOS Utility Ver.3.x.

Reinstalling EOS Utility Ver.3.x from Downloaded EOS Digital Solution Disk Software

1. After uninstalling EOS Utility Ver. 3.x using the procedure above, please restart your computer.

Caution

To prevent possible operational problems, make sure to restart your computer after uninstalling EOS Utility Ver. 3.x.

Reinstalling the software without restarting your computer first may cause operational problems to occur.

2. Right-click the downloaded file and select [Extract All].

3. Follow the instructions on the screen to unzip the files. Double-click [setup.exe] in the generated folder.

Caution

Since you need to be able to connect to the Internet, connection fees or communication fees from your provider apply.
When performing installations/deinstallations, please log on to the computer as an Administrator.

Caution

Depending on the computer being used, a security warning screen might be displayed. In this case, click [Run] to proceed to the next step.

4. Select the area in which you live.

5. Select the country where you live, and then click [Next].

6. If a language setting screen appears, select the desired language from the options displayed.

7. Click [Custom Installation].

8. Click [OK] when the following window appears.

9. In the [Software to be installed] window, select [EOS Utility 3] (), and then click [Next].

10. Confirm that [EOS Utility Ver.3] has been selected, then click [Install].

11. Click [Yes] to accept the License Agreement.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes] and proceed with installation.

12. Installation starts.

13. When the installation has completed, 'Installation has completed successfully' appears. Click [Next].

14. The following screen appears. In this example, [No, I will register later.] has been selected, and [Next] has been clicked.

To register your camera on CANON iMAGE GATEWAY, select [Yes, I would.], and complete the registration procedure.

15. Click [OK].

16. Click [Finish].

This completes the procedure for reinstalling EOS Utility Ver.3.x.

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