Issue
Cause and solution
Check 1: Did you confirm the paper and print quality settings?
Cause and solution
Check 2: Is the FINE Cartridge installed properly?
If the Ink Cartridge Locking Cover is not closed securely, ink may not be ejected correctly.
Open the Scanning Unit (Cover), open the Ink Cartridge Locking Cover, then close the Ink Cartridge Locking Cover.
When you close the Ink Cartridge Locking Cover, push the Ink Cartridge Locking Cover until it clicks into place.
Cause and solution
Check 3: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to [ Printing the Nozzle Check Pattern ] [ Cleaning the Print Head ] [ Cleaning the Print Head Deeply ]
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply.
Ink may have run out. Replace the FINE Cartridge.
Cause and solution
Check 4: When a FINE Cartridge runs out of ink, replace it with a new one
When remaining ink cautions or errors occur, the message will appear to inform you of the error. Refer to [ An Error Message Is Displayed on the LCD ]
Replacing Procedure
When you need to replace FINE Cartridges, follow the procedure below.
Caution
Handling FINE Cartridges
Caution
1. Make sure that the power is turned on, and open the Paper Output Tray gently.
2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C).
The FINE Cartridge Holder moves to the replacement position.
Caution
Caution
3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.
Caution
4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.
Caution
5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.
(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.
Caution
(E) Closed correctly
(F) Not closed correctly (the cover is tilted)
Caution
6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).
Caution
Caution
Caution
Cause and solution
Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Cause and solution
Cause and solution
Check 6: Is the Platen Glass or the glass of ADF dirty?
Clean the Platen Glass or the glass of ADF.
Caution
Caution
With a clean, soft, lint-free cloth, wipe the Platen Glass (A), the inner side of the Document Cover (white sheet) (B), the glass of the ADF (C), and the inner side of the ADF (white area) (D) gently. Be sure not to leave any residue, especially on the Platen Glass.
Caution
Cause and solution
Check 7: Check that the original is loaded correctly on the Platen Glass or in the ADF
Loading Plain Paper / Photo Paper
Caution
Caution
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Caution
2. Load paper.
(1) Open the Paper Support, and open the support as an extension.
(2) Open the Paper Output Tray gently.
(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.
Caution
Caution
Caution
After loading paper
See [ Changing the Settings ]
See [ Printing from Your Computer ]
Loading Originals in the ADF
You can load documents to copy, fax, or scan in the ADF.
Caution
1. Make sure that any original has been removed from the Platen Glass.
2. Load a document in the ADF.
(1) Open the Document Tray.
(2) Insert the document in the Document Tray until you hear a beep sound.
Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.
Caution
(3) Adjust the Document Guides to match the width of the document.
Do not slide the Document Guides too hard. The document may not be fed properly.
Cause and solution
Check 8: Is the original document is loaded with the proper side facing up?
When loading the original on the Platen Glass, the side to be copied should be face down. When loading the original in the ADF, the side to be copied should be face up.
Cause and solution
Check 9: Did you copy a printout done by this machine?
Print from the digital camera directly, or reprint from the computer.
If you copy a printout done by this machine, print quality may be reduced.