Close
Solution
| Message | Solution | |
| Accessing the memory card. Do not remove the memory card. | • You opened the double memory card slot cover while the camcorder was accessing the memory card or the camcorder started accessing the memory card as you opened the double memory card slot cover. Do not remove the memory card until this message disappears. | |
| Back up recordings regularly | • This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. | |
| Buffer overflow. Recording was stopped. | • The data transfer rate was too high for the memory card in use and the recording was stopped. Replace the memory card with one rated SD Speed Class 2, 4, 6 or 10. • After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on the memory and recording may stop. Save your recordings and initialize the memory. | |
| Built-in memory error | • The built-in memory could not be read. Contact a Canon Service Center. | |
| Built-in memory is full | • The built-in memory is full ( End] appears on the screen). Delete some recordings to free some space. Alternatively, save your recordings and initialize the built-in memory. | |
| Built-in memory writing error Attempt recovering the data? | • This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory. Select [Recover] to try to recover the recordings. | |
| Cannot access the built-in memory | • There is a problem with the built-in memory. Contact a Canon Service Center. | |
| Cannot communicate with the battery pack. Continue using this battery pack? | • You attached a battery pack that is not recommended by Canon for use with this camcorder. If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. | |
| Cannot convert | • Cannot access the memory card. Check the memory card and make sure it is inserted correctly. • You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card. • There was an error creating the file name. Set > [File Numbering] to [Reset] and initialize the memory card or delete all the photos and converted SD movies. | |
| Cannot copy | • The total size of the scenes you selected to copy exceeds the available space on the memory card. Delete some recordings on the memory card or reduce the number of scenes to copy. • The memory card already contains the maximum number of scenes (3,999 scenes). Delete some scenes to free some space. • The gallery already contains the maximum number of stories (98 stories in any one given memory). Delete some stories to free some space. | |
| Cannot divide the scene. Initialize only using the camcorder. | • Use the supplied software VideoBrowser to save the scene and divide it on the computer. | |
| Cannot enter standby mode now | • The camcorder cannot enter standby mode if the remaining battery charge is too low. Charge or replace the battery pack | |
| Cannot load canvas | • The canvas file that was saved on the memory is corrupted. • Canvas data cannot be read from canvas files created using other devices and then transferred to a memory card connected to the computer. | |
| Cannot play back | • If a memory card was recorded on with another device and then the LOCK switch was set to prevent writing, gallery information cannot be accessed correctly so playback is not possible from the gallery screen. Play back scenes from the date index screen or change the position of the LOCK switch on the memory card. • There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center. | |
| Cannot play back Cannot access the built-in memory | • There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. | |
| Cannot play back Check the memory card | • There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. | |
| Cannot play the movies in the built-in memory Initialize only using the camcorder | • The camcorder's built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder. | |
| Cannot play the movies on this memory card | • Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card | |
| Cannot play the movies on this memory card Initialize only using the camcorder | • The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder | |
| Cannot record | • You cannot capture video snapshot scenes from scenes recorded or edited using another device and then transferred to a memory card connected to the computer. • There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center. |
| Message | Solution |
| Cannot record Cannot access the built-in memory | • There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. |
| Cannot record Check the memory card | • There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
| Cannot record movies in the built-in memory Initialize only using the camcorder | • The camcorder's built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder. |
| Cannot record movies on this memory card | • Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot record movies on this memory card Initialize only using the camcorder | • The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| Cannot save the canvas | • Cannot save your [Pens and Stamps] drawings on the memory. Save your recordings and initialize the memory. |
| Change the battery pack | • Battery pack is exhausted. Replace or charge the battery pack. |
| Check the memory card | • Cannot access the memory card. Check the memory card and make sure it is inserted correctly. • A memory card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the memory card, or use a different memory card. • You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card. • If after the message disappears,  / appears in red, perform the following: Turn off the camcorder and remove and reinsert the memory card. If / turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the memory card
|
| Do not disconnect the power source. Do not disconnect the USB cable unless you first use the computer to safely end the connection. | • When the camcorder is in  mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while this message appears may result in permanent loss of the recordings in the camcorder. Use the computer's Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder. |
| File name error | • The folder and file numbers have reached their maximum value. Set [  ] > [File Numbering] to [Reset] and delete all the photos on the memory card or initialize it |
| Initialize only using the camcorder | • There is a problem with the file system that prevents accessing the selected memory. Initialize the memory with this camcorder |
| LCD Screen has been dimmed | • Hold < DISP. > pressed for 2 seconds to restore the LCD screen to its previous brightness setting. |
| May not be possible to record movies on this memory card | • You may not be able to record movies on a memory card without a Speed Class rating or rated SD Speed Class 2. Replace the memory card with one rated SD Speed Class 4, 6 or 10. |
| Mem. Card Number of scenes already at maximum | • The memory card already contains the maximum number of scenes (3,999 scenes); no further scenes can be copied onto the memory card. Delete some scenes to free some space. |
| Mem. Card Unable to recognize the data | • The memory card contains scenes recorded using a video configuration that is not supported (NTSC). Play back the recordings in the memory card with the device originally used to record them. |
| Memory card cover is open | • After inserting a memory card, close the double memory card slot cover. |
| Memory card is full | • The memory card is full. Delete some recordings to free some space or replace the memory card. |
| Memory card is write-protected | • The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch. |
| Memory card writing error Attempt recovering the data? | • This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory. Select [Recover] to try to recover the recordings. If you inserted a memory card that contains scenes recorded using another device, we recommend that you select [No]. |
| Message | Solution |
| Need to recover files from the memory card. Change the position of the LOCK switch on the memory card. | • This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the position of the card's LOCK switch was changed to prevent erasure. Change the position of the LOCK switch. |
| No memory card | • Insert a compatible memory card into the camcorder. |
| No photos | • There are no photos to play back. |
| No scenes | • There are no scenes in the memory selected. |
| Not enough available space | • Delete some recordings on the memory card or select the [3 Mbps] bit rate for the conversion to SD. |
| Number of scenes already at maximum | • The maximum number of scenes (3,999 scenes) has been reached. Delete some scenes to free some space. |
| Number of stories already at maximum | • The gallery already contains the maximum number of stories (98 user-created stories in any one given memory). Delete some stories or change the recording memory for movies |
| Scene recorded using another device. Cannot divide the scene. | • Scenes that were not recorded with this camcorder cannot be divided with this camcorder. |
| Scene recorded using another device. Cannot play back the scene. | • Scenes that were not recorded with this camcorder cannot be played back.td> |
| Select the desired scene number | • A number of scenes have the same recording date but different file control information. This can occur, for example, when you edit movies on a computer and then transfer the files to a memory card connected to the computer. Select a number to display the corresponding group of scenes. |
| Some scenes could not be converted | • Some scenes selected for conversion to SD were recorded using another device. These scenes were not converted. |
| Some scenes could not be deleted | • Movies that were protected/edited with other devices and then transferred to a memory card connected to the computer cannot be deleted with this camcorder. |
| Some scenes were recorded using another device and cannot be copied. | • Scenes that were not recorded with this camcorder cannot be copied to memory card  . |
| Task in progress. Do not disconnect the power source. | • The camcorder is updating the memory. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack. |
| There are no scenes with the selected rating | • No scenes have been rated yet. Rate the scenes as you like. • The criteria you used to select scenes by rating resulted in no applicable scenes. Change the criteria used to select scenes by rating. |
| This memory card contains scenes. Delete all scenes to use relay recording. | • Save your movies if necessary, and delete all the movies from the memory card. |
| This photo cannot be displayed | • You may not be able to display photos taken with other devices or image files created or edited on a computer and then transferred to a memory card connected to the computer. |
| This scene was recorded using another device and cannot be copied. |
• Scenes that were not recorded with this camcorder cannot be copied to memory card . |
| To record video on this memory card, it is recommended to use only the XP+/SP/LP recording modes | • Movies may not be recorded correctly on this memory card if the recording mode is set to MXP or FXP mode |
| To use the wireless function, insert the Eye-Fi card into slot B. | • You may have inserted the Eye-Fi card into memory card slot A. Insert it into memory card slot B. |
| To use this function change the camcorder's mode from [AUTO] to M/CINEMA | • CUSTOM, the CUSTOM dial and some of the functions that can be assigned to the assignable buttons cannot be used in [AUTO] mode. Set the mode switch to M (Manual mode) or CINEMA (Cinema mode) to use them. |
| Too many photos. Disconnect the USB cable. | • Disconnect the USB cable. Try using a memory card reader or decrease the number of photos on the memory card to fewer than 2,500 photos (Windows), or 1,000 photos (Mac OS). • If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
| Total play time is too long | • When converting scenes from a story, the maximum total playback time of the scenes to be converted is 12 hours (when converting individual scenes) or 2 hours and 30 minutes (when converting stories). Reduce the number of scenes to be converted to SD. |
| Unable to recover data | • Could not recover a corrupted file. Save your recordings and initialize the memory using the [Complete Initialization] option. |
| Unsupported gallery data detected. Cannot record or edit. Delete gallery data? | • The gallery data of the movies in the selected memory card is not supported. The movies can be played back but you cannot edit them or record additional scenes to this gallery. Select [Yes] to delete the unsupported gallery data. Note that after doing so, you will not be able to play back the movies with the device originally used to record the unsupported gallery data. |