If a paper jams, ⋖Paper jammed.⋗ is displayed on the screen. Press ⋖Next⋗ () to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.
Multi-purpose tray/Paper drawer(Paper Jams in a Paper Source)
Interior(Paper Jams in the Main Unit)
Duplex transport guide(Paper Jams in the Main Unit)
Back side(Paper Jams in the Main Unit)
Caution
When removing the jammed paper, do not turn OFF the machine
If paper tears
If paper jams repeatedly
Do not forcibly remove the jammed paper from the machine
Paper Jams in the Main Unit
Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Interior(Paper Jams inside the Machine or in the Back Side)
Duplex transport guide(Paper Jams at the Duplex Transport Guide)
Back side(Paper Jams inside the Machine or in the Back Side)
Paper Jams inside the Machine or in the Back Side
If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
1. Open the front cover.
2. Remove the toner cartridge.
3. Hold the front side green knob and lift the transport guide.
4. Gently pull out the paper.
5. Gently return the transport guide back in place.
6. Hold the front side green knob and lift the transport guide.
7. Gently pull out the paper.
8. Gently return the transport guide back in place.
9. Open the rear cover.
10. Gently pull out the paper.
11. Close the rear cover.
12. Install the toner cartridge.
13. Close the front cover.
Caution
When the message is still displayed
Paper Jams at the Duplex Transport Guide
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
Caution
2. Press the green knob and lower the duplex transport guide.
3. Gently pull out the paper.
4. Return the duplex transport guide back to position.
5. Set the paper drawer.
6. Open and close the front cover.
6-1. Open the front cover.
6-2. Close the front cover.
Caution
When the message is still displayed
Paper Jams in a Paper Source
Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Multi-purpose tray(Paper Jams in the Multi-Purpose Tray)
Paper drawer(Paper Jams in the Paper Drawer)
Paper Jams in the Multi-Purpose Tray
If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Gently pull out the paper.
2. Load paper.
3. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.
Caution
When the message is still displayed
Paper Jams in the Paper Drawer
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
Caution
2. Gently pull out the paper.
3. Set the paper drawer.
4. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.
Caution
When the message is still displayed