FAQ and troubleshooting

Data Is Not Sent to the Printer and Cannot Be Printed

Content Id: 8200262400

Solution

If the Printer and Computer Are Connected by a USB Cable
When the Printer Is Shared on a Network

If the Printer and Computer Are Connected by a USB Cable

The following are probable causes if the printer and computer are connected by a USB cable, and the data cannot be printed because it is not sent to the printer. Take the appropriate measures.

The Power Source of the Printer Has a Problem (The Power Indicator Does Not Come On Even After the Printer Is Turned ON)

The USB Connection Has a Problem (The Printer Does Not Detect the USB Connection)

The Port to Be Used Has a Problem

Bi-directional Communication Has a Problem

When the Printer Is Shared on a Network

The following are probable causes if the printer is shared on a network, and the data cannot be printed because it is not sent to the printer. Take the appropriate measures.

The Power Source of the Printer Has a Problem (The Power Indicator Does Not Come On Even After the Printer Is Turned ON)

The Interface Cable Connection Has a Problem (The Printer Does Not Detect the Interface Cable Connection)

The Print Server Has a Problem

The Network Path to the Print Server Has a Problem

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