Issue
If an error message is displayed on the LCD, take the corresponding action described below.
Cause and solution
Check ink U051/U052/U053/U059
The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.
Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. After that, push the Ink Cartridge Locking Cover until it clicks into place, then close the Scanning Unit (Cover).
If the error is not resolved, the FINE Cartridge may be damaged. Contact the service center.
Cause and solution
Check ink U075/U076
Make sure that each FINE Cartridge is installed in the correct position.
When remaining ink cautions or errors occur, the message will appear to inform you of the error. Refer to [ An Error Message Is Displayed on the LCD ]
Replacing Procedure
When you need to replace FINE Cartridges, follow the procedure below.
Caution
Handling FINE Cartridges
Caution
1. Make sure that the power is turned on, and open the Paper Output Tray gently.
2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C).
The FINE Cartridge Holder moves to the replacement position.
Caution
Caution
3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.
Caution
4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.
Caution
5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.
(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.
Caution
(E) Closed correctly
(F) Not closed correctly (the cover is tilted)
Caution
6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).
Caution
Caution
Caution
Cause and solution
Check ink U140
Appropriate FINE Cartridge is not installed.
Printing cannot be executed because the FINE Cartridge is not compatible with this machine.
Install the appropriate FINE Cartridge.
If you want to cancel printing, press the machine's Stop button.
When remaining ink cautions or errors occur, the message will appear to inform you of the error. Refer to [ An Error Message Is Displayed on the LCD ]
Replacing Procedure
When you need to replace FINE Cartridges, follow the procedure below.
Caution
Handling FINE Cartridges
Caution
1. Make sure that the power is turned on, and open the Paper Output Tray gently.
2. Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (C).
The FINE Cartridge Holder moves to the replacement position.
Caution
Caution
3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.
Caution
4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (D) gently.
Caution
5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.
(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.
Caution
(E) Closed correctly
(F) Not closed correctly (the cover is tilted)
Caution
6. Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).
Caution
Caution
Caution
Cause and solution
Check ink U150
The FINE Cartridge cannot be recognized.
Replace the FINE Cartridge.
If the error is not resolved, contact the service center.
Cause and solution
Check ink U162
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Caution
-⋗ [ Checking the Ink Status ]
Cause and solution
Check ink U163
The ink has run out.
Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Caution
-⋗ [ Checking the Ink Status ]
Cause and solution
Contact service center
The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.
Cause and solution
Printer error has occurred 5B00
The machine error has occurred.
Contact the service center.
Cause and solution
Timeout error Press [OK]
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
Cause and solution
Incompatible device Disconnect the cable from direct print port
Cause and solution
Failed to scan the head alignment sheet Press [OK]
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
-⋗ [ Printing the Nozzle Check Pattern ]
If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.
-⋗ [ Manual Print Head Alignmen ]
Cause and solution
Unsupported USB hub Remove hub
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
Cause and solution
Printer error has occurred Contact service center B200
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Caution
Cause and solution
Printer error has occurred ****
"****" is displayed in the alphanumeric character and depends on the error occurred.
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
Caution
Cause and solution
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Caution
Cause and solution
Load paper Load paper and press [OK]
Reload the paper correctly and press the OK button.
Caution
Cause and solution
Document in ADF Press [OK]
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
Cause and solution
Failed to scan document Press [OK]
No document in the ADF.
Press the OK button to resolve the error, then operate again after loading documents.
Cause and solution
Close the feeder cover [OK] ->Eject the document
Documents remain in the ADF.
Press the OK button to eject documents and press the Stop button to stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF may not be supported depending on your application software. For details, refer to the instruction manual of your application.
Cause and solution
Document too long Press [OK]
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
Cause and solution
Check page size Press [OK]
Paper other than A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper is loaded.
Load A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper.
Cause and solution
Open the paper output tray [OK] ->Continue printing
Open the Paper Output Tray, then press the OK button.
Cause and solution
Cover is open
You opened the Scanning Unit (Cover) during an operation.
Return the Scanning Unit (Cover) to its original position.
Cause and solution
Paper jammed Clear paper jam and press [OK]
If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
Cause and solution
Data error Press [OK]
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
Caution
Cause and solution
Press the OK button.
After pressing the OK button, the list of the faxes deleted from the machine's memory will be printed.