Solution
Using the UninstallerWhat to Do When Using the Uninstaller does not Uninstall the Software
Reinstalling EOS Utility Ver.3.x from the CD-ROM
Use the following procedure to uninstall (delete) and reinstall EOS Utility Ver.3.x.
Caution
Before deleting EOS Utility Ver.3.x, exit all software that is currently running.
Using the Uninstaller
1. Click in the following order: [Start] (
)
[All Programs].
2. Click in the following order: [Canon Utilities]
[EOS Utility]
[Uninstall EOS Utility 3].
Caution
3. The following dialog is displayed.
Click [OK] to start the uninstallation of EOS Utility 3.
4. If the following figure is shown, click [Ignore].
5. When uninstallation is complete, the following dialog is displayed.
Click [OK] to close the screen.
The uninstallation method using the uninstaller is now complete.
To reinstall EOS Utility Ver.3.x, from the CD-ROM, proceed to[Reinstalling EOS Utility Ver.3.x from the CD-ROM] .
What to Do When Using the Uninstaller does not Uninstall the Software
If the message [The software has been successfully uninstalled.] does not appear after performing the above procedure, use the following procedure.
1. Click in the following order: [Start] (
)
[Control Panel].
2. When the Control Panel is shown, click [Uninstall a program*].
*If the desktop display is set to [Large Icons] or [Small Icons], click [Programs and Features].
3. Select [Canon Utilities EOS Utility 3], and then click
[Uninstall/Change].
4. The following dialog is displayed.
Click [OK] to start the uninstallation of EOS Utility 3.
5. If the following figure is shown, click [Ignore].
6. When uninstallation is complete, the following dialog is displayed.
Click [OK] to close the screen.
The procedure for what to do when using the uninstaller does not uninstall the software is now complete.
Reinstalling EOS Utility Ver.3.x from the CD-ROM
1. Use the procedure above to uninstall EOS Utility Ver.3.x, and then restart the computer.
Caution
Be sure to restart the computer after deleting EOS Utility Ver.3.x.Otherwise, the computer might not operate correctly. In particular, reinstalling EOS Utility Ver.3.x without first restarting the computer can cause erroneous operation.
2. Before installing, check the label of your [EOS DIGITAL Solution Disk] CD-ROM to confirm that it is version ("Ver.") [31.2] or later.
Caution
3. Insert your [EOS DIGITAL Solution Disk] CD-ROM into the computer.
When the following screen is shown, click [Run SETUP.EXE].
4. Select the area in which you live.
5. Select the country where you live, and then click [Next].
6. If a language setting screen appears, select the desired language from the options displayed.
7. When the following screen is shown, click [Custom Installation].
The window displayed may differ depending on your device model.
8. If you are prompted to close any other applications, close all currently running applications and then click [OK].
9. In the [Software to be installed] window, select [EOS Utility 3] (
), and then click
[Next].
10. When the following screen is displayed, confirm that [EOS Utility 3] is selected and then click [Install].
11. If you accept the [License Agreement], click [Yes] to install the software.
Caution
12. Installation starts.
13. When [The software has been successfully installed.] is shown, click [Next].
14. The following screen is displayed.Select [No, I will register later.], and then click
[Next].
To register your camera on CANON iMAGE GATEWAY, click [Yes, I would.].
15. Click [OK].
16. Click [Finish].
Caution
Depending on the computer being used, [Restart] might be displayed instead of [Finish].
In that case, click [Restart], and eject the CD-ROM after the computer restarts.
The procedure for reinstalling EOS Utility Ver.3.x is now complete.