Updated on: 15th July 2022
Revised on: 10th March 2016
15th July 2022: Information concerning discontinuation of free repairs has been added
Free repairs for the above product will be discontinued as of 31st of July 2022
We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens.
Thank you for using Canon products.
We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.
Phenomenon:
There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.
Affected Product:
Digital SLR camera interchangeable lens EF-S 18-200mm f3.5-5.6 IS
Serial Numbers of affected units:
XX0XXXXXXX
XX1XXXXXXX
XXX0XXXXXX
XXX1XXXXXX
XXX3XXXXXX
Support information:
The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our Customer Support Centre.
Our free repairs service will start on 28/02/2011.
Contact information for enquiries
Australia:
Call 13 13 83
New Zealand:
Call 0800 222 666
Close
