Our commitment goes beyond customer satisfaction

All new Canon devices come standard with UGW 2.0 e-Maintenance, a cloud-based remote diagnostics tool designed to reduce administrative burdens, increase the uptime for your printers and optimise equipment productivity. This critical tool helps us maintain a high level of service for you. eMaintenance sends data directly in real-time to Canon, resulting in high uptime for networked devices.

MyCanon Business is a self-service portal that we developed in-house in collaboration with our customers, delivering an easy and intuitive online tool to help customers easily manage their print fleet, service requests and order information. Our support Chatbot helps troubleshoot print devices and can also book a technician.

Our health and safety management systems comply with ASNZS 45001. We monitor the performance of our systems with standards using a comprehensive internal and external audit program. Being awarded the ISO 45001 certification recognises our organisation's pledge to maintain exceptional health and safety standards in all our workspaces.

Our commitment to our customers also shines through in our 90% first-fix rate Canon Finance New Zealand offers options offered by Canon Finance New Zealand. We’re confident in delivering a seamlessly integrated system to alleviate everyday business challenges. This shows through in our 83 net promoter score. We like to think ‘once a Canon customer, always a Canon customer’.